Policies

Customer Support

Our business hours are 7:00 am to 5:00 pm PST, Monday through Friday. All of our products are warranted against defects in material and workmanship. We are dedicated as a team to your complete satisfaction. Your helpful suggestions are always welcome to enable us to continually service you better.

No Minimum Order

Orders of any size are welcome.

Terms

Visa, MasterCard, money order or cash are accepted for payment when placing an order. Personal cheques are also accepted, however, bank processing will delay shipment of an order by up to two weeks. Schools and commercial accounts are offered terms of net 30 days O.A.C. A service charge of 1.5% per month will be applied to accounts that are past due. No C.O.D. orders.

Prices

Our website prices are guaranteed at the time your place your order. In the event of a discrepancy between catalogue and website pricing, the website pricing will be used as being the most up to date. Most products may be ordered in less than unit quantities (if applicable) for a 15% upcharge.

Shipping

Orders are shipping FOB Richmond, BC. Freight is prepaid* on shipments of $500 or more. Orders under $500, add 10% for shipping and insurance charges ($10.00 minimum). Shipments containing serious dangerous goods are $20 DG fee. Dangerous goods are marked with the logo . Additional charges may apply on shipments containing overweigh or oversized products, as well as shipments to remove locations. Overweight/oversized items are marked with the logo . Normal transit times are: BC 1-2 days, AB 2-3 days, SK 3-4 days, MB, ON, QC 4-5 days, NB, Ns, PE 5-6 days, NL 8-9 days. We promised to ship all orders promptly and to advise you of any back-orders, with their estimated time of arrival.

*On regular, in-stock items delivered to one location

Back-Orders

Items not in stock at the time of your order will be shipped when available and invoiced separately. Back-orders under $25 may be cancelled with notification.

Freight Claims

Please inspect your order for damages or shortages at the time it is received. Note any deficiencies on the waybill before signing. Any hidden damage that is later discovered must be reported immediately to the carrier. Please notify us immediately if there are any problems with your order. Claims for damages and shortages will be resolved by credit or replacement at our discretion.

Returns

If you wish to return merchandise, please contact us first for authorization. Returned merchandise must be in good, re-saleable condition and in its original packaging. You have 90 days from the invoice date to return any items for credit or replacement. Certain items are non-returnable, including: special orders, clearance items, “opened” CDs, videos and software, opened chemicals, refrigerated material and expired dated materials. Returns are to be sent freight prepaid (unless they were not ordered originally). Merchandise returned more than 30 days past invoice date will be subject to a minimum 15% re-stocking fee.